Strategic Financial Solutions

  • Payment Processing Specialist

    Job Locations US-NY-Buffalo
    Customer Service/Support
    Job ID
  • Overview

    Are you organized and highly detail oriented?

    Are you able to work independently and within groups to meet department deadlines?

    Are you able to multi-task and adapt to change quickly?


    If you answered YES to these questions, then look no further and apply for the Negotiations Support Specialist position!


    Role and Responsibilities

    • Ensure authorization and settlement letters from financial institutions are on file and review for accuracy before processing
    • Accurate and timely processing of settlements
    • Meet established Key Performance Metrics regarding processing completion rate and established SLAs
    • Ensure payments to creditors are loaded and processed on time and utilitizing correct payments types
    • Monitor missing/late payments and contact creditors accordingly
    • Monitor items on the un-cleared payments report/handling escalated un-cleared payment issues
    • Calling in phone payments to creditors following all company procedures for safeguarding our client’s identitied
    • Review authorizations for client direct settlement payments
    • Appropriately update accounts as settled
    • Add settlements to the settlement tracker
    • Work with members of customer service & negotiations to satisfy client requests or settlement/payment related questions
    • Participate in special projects as needed


    Qualifications and Education Requirements

    • High School Diploma or GED, college degree preferred
    • Background in Call Center, Banking or Collections preferred

    Preferred Skills

    • Excellent verbal and written communication skills
    • Strong proficiency in Excel
    • Highly organized and detailed oriented
    • High level of professionalism
    • Ability to work well under pressure and have a sense of urgency to resolve and investigate issues
    • Ability to multi-task, operate efficiently, with a willingness, and desire, to learn and adapt to a fast-paced environment
    • Strong math skills
    • Ability to work independently as well as collaboratively with internal partners


    The Fun Stuff

    • Competitive pay
    • Real time recognition leveraging internal social media
    • Monthly Team and facility events, quarterly team building outings and happy hours
    • Daily employee acknowledgement programs such as Cupcake Tuesdays and Wellness Wednesdays
    • Participation in Strategic Dreams program which makes several employee’s dreams come true each quarter
    • Heavy emphasis on training and development through introductory and ongoing training as well as industry/professional training programs

    Check us out on Facebook!


    A Little About Strategic:


    Strategic Financial Solutions is a leading consumer finance company that specializes in helping people that have too much credit card debt. We were recently named the 21st Best Company to Work for in New York by Best Companies to Work For and have been certified as a Great Place to Work 4 times.  Additional honors include being named, two times, as one of the 50 fastest growing companies in New York City and to the prestigious Inc. 500 list as one of the 500 fastest growing companies in the United States.



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