Strategic Financial Solutions

  • Senior Manager of Process Excellence (Buffalo, NY)

    Job Locations US-NY-Buffalo
    Job ID
  • Overview

    Is process disruption a passion?

    Are you looking to collect, measure, investigate, reinvent and rebuild?

    Do you believe in servant leadership and care about developing a team? 

    And is your perfect environment one that is fast paced and takes time to celebrate success?


    If the answers are Yes, then we want to hear from you!


    Strategic Financial Solutions is looking for talented leaders to join our Buffalo family.  We are seeking a Sr. Manager of Process Excellence reporting directly into the VP of Client Services.  This individual will be responsible for identifying process improvement opportunities and leading projects focused on reducing waste leading to a simplified and efficient customer experience. This role will work closely with all levels of associates in the Client Services and service operations team to educate and transform SFS into a lean focused organization.


    A little about strategic

    Strategic Financial Solutions is proudly 100% employee owned. Our mission is to help people burdened with debt by providing a personalized approach to regain control of their financial future. Strategic is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through our personalized credit card modification program and our consumer lending products, Strategic has successfully resolved more than $1 Billion in high interest consumer debt for over 100,000 clients.

    Recognized multiple times for our culture and growth, we are also one big busy family with three state-of-the-art facilities, two in Manhattan and one in Buffalo to house over 600 and growing members.

    In 2017, Strategic ranked 21st among The Best Companies to Work for in New York State and recognized as one of the top 500 fastest growing private companies in the United States by Inc Magazine. Leading up to such great acknowledgement, we were named to Crain’s New York Business Fast 50 Companies list that recognizes the fastest growing companies in New York City in both 2015 and 2016. We proudly celebrated our 10th anniversary in June 2017.


    • Lead process improvement projects within Customer Service and Service
    • Project leadership includes:
      • Identifying opportunities
      • Defining and financially justifying projects
      • Negotiating resources
      • Launching project teams
      • Using superior project management to manage team activities
      • Training and coaching of Lean Leader and Black Belt resources assigned to the team
      • Leading teams to execute projects with the problem-solving methodology
      • Tracking project status and results; anticipating and removing project barriers
    • identify projects and activities, validate benefits, recommend resources and team members. Manage the lean roadmap (3-6-month schedule of events)
    • Identify organizational barriers and recommend solutions to the leadership team.
    • Promote "Operational Excellence" through daily passion for continuous improvement and the constant elimination of waste.
    • Identify potential Lean Leaders and recruit team members into Lean Team
    • Provide necessary training, coaching and consultation to CS team on Problem Solving tools and Lean principles and their application
    • Ensure two-way open communication throughout the CS and Service organization
    • Develop and maintain methods and systems for measuring the degree to which the project goals, objectives and metrics are being met.


    • College Degree (Bachelors / Masters preferred)
    • 5+ years’ experience in process improvement / lean role.
    • Minimum 5 years’ experience in a leadership role
    • 5S/COPC/Six Sigma Experience preferred
    • Strong Communicator and Active Listener
    • Project Management Experience
    • Customer Centric Approach
    • Creative Thinking and Problem Solving
    • Continual Learner
    • Leadership, Management and Accountability experience
    • Superior Organization Skills
    • Excellent Presentation Skills


    The Fun Stuff

    • Competitive pay
    • Real time recognition leveraging internal social media
    • Monthly Team and facility events, quarterly team building outings and happy hours
    • Daily employee acknowledgement programs such as Cupcake Tuesdays and Wellness Wednesdays
    • Participation in Strategic Dreams program which makes several employee’s dreams come true each quarter
    • Heavy emphasis on training and development through introductory and ongoing training as well as industry/professional training programs


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