Strategic Financial Solutions

  • Negotiation Specialist (Buffalo) ~$35,000 + Monthly Bonus Potential!

    Job Locations US-NY-Buffalo
    Category
    Customer Service/Support
    Job ID
    2018-1134
  • Overview

    Do relationships matter to you?  Do you enjoy helping others?  Are you a great communicator who can build rapport quickly? Are you an attentive listener that is able to see multiple perspectives? Would you like to be part of a team that directly impacts the financial future of our clients? Does the thought of monthly bonus potential motivate you? Does being part of a growing organization, recognized as an employer of choice excite you? Would you like to be an owner? Does upward mobility stimulate you?

     

    If so, Strategic Financial Solutions would love to hear from you!

    Responsibilities

    • Develop relationships with clients, creditors, collection agencies and attorney offices in order to negotiate on our clients' behalf  
    • Calculate acceptable percentages for settlements according to guidelines set forth by the department
    • Review client banking accounts to determine funds necessary to complete settlement and payment of company fees
    • Responsible for negotiating credit card debt on behalf of consumers
    • Demonstrate effective telephone and negotiation techniques
    • Provide exceptional customer service and maintain a high level of integrity
    • Responsible for hitting/exceeding team objectives and goals
    • Track productivity and update manager on a daily, weekly, and monthly basis
    • Work with customers in escalated and complex situations
    • Develop efficient work methods to accomplish challenging work goals
    • Consistently exercise a high degree of initiative and independence

    Qualifications

    • Bachelors/Associates Degree preferred 
    • Strong attention to detail, goal-oriented
    • Strong analytical and problem-solving skills
    • Commitment to excellent customer service
    • Solid computer, grammar and multi-tasking skills
    • Demonstrated timely, consistent job attendance history

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