Strategic Financial Solutions

  • Customer Experience Specialist (Williamsville) - Multiple Immediate Openings!

    Job Locations US-NY-Buffalo
    Category
    Customer Service/Support
    Job ID
    2018-1130
  • Overview

    Do relationships matter to you?

    Do you enjoy talking with and helping others?

    Are you looking to collaborate, innovate and be part of team?

    And is your perfect environment one that is fast paced and takes time to celebrate success?

     

    If the answers to these questions were “Yes!” then you may have just found the company and culture you’ve been hoping for.

    Strategic is looking for Customer Experience Specialist to join our family of highly motivated, fun-loving, challenge-seeking individuals who care for one another and our clients. As a Client Experience Representative, you will listen and engage with our clients with an empathetic ear and shepherd them in their quest for financial freedom.

     

    So, if you're an optimistic opportunist looking to jumpstart or develop your career in a fun, rapidly growing environment where you have an opportunity to learn and have career advancement, we want to hear from you.

     

     

     

    Responsibilities

    Our Customer Experience Specialists play a key position in ensuring our clients' success. Some of the responsibilities of this position include:

     

    • Professionally handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly.
    • Handle all client inquires, requests and thoroughly educate them on the service
    • Provide quality support in the areas of handling questions, troubleshooting, and account assistance
    • Work with other departments as client advocates to ensure resolution
    • Look for innovative ways to better the product and improve the customer experience
    • Provide innovative feedback to management to continue to better the department and process. We want you to have a voice!

    Qualifications

    • Preferred 1-3 years customer service experience
    • Ability to communicate clearly and professionally, both verbally and in writing
    • Pleasant, friendly attitude, with an ability to adapt to change
    • Strong listening skills, attention to detail, and decision making skills
    • Excellent time management skills
    • Customer-centric focus
    • Compensation: ~$33,000/annually

     

     

      

    A Little About Strategic:

     

    The Fun Stuff

    • Competitive pay
    • Real time recognition leveraging internal social media
    • Monthly Team and facility events, quarterly team building outings and happy hours
    • Daily employee acknowledgement programs such as Cupcake Tuesdays and Wellness Wednesdays
    • Participation in Strategic Dreams program which makes several employee’s dreams come true each quarter
    • Heavy emphasis on training and development through introductory and ongoing training as well as industry/professional training programs

    Check us out on Facebook!

      

    A Little About Strategic:

     

    Strategic Financial Solutions is a leading consumer finance company that specializes in helping people that have too much credit card debt. We were recently named the 21st Best Company to Work for in New York by Best Companies to Work For and have been certified as a Great Place to Work 4 times.  Additional honors include being named, two times, as one of the 50 fastest growing companies in New York City and to the prestigious Inc. 500 list as one of the 500 fastest growing companies in the United States.

     

     

     

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