Strategic Financial Solutions

  • Account Maintenance Representative

    Job Locations US-NY-New York
    Category
    Customer Service/Support
    Job ID
    2018-1109
  • Overview

    Does working in a fast-paced environment motivate you? Are you analytical and detail oriented? Do you work well independently and as part of a team?
    Do you enjoy solving problems and overcoming challenges?

     

    If this describes you, our team would love to hear from you!

     

    The ideal candidate will have exceptional attention to detail and be comfortable working with numbers. Candidate must have strong mathematical, deduction, and analytical skills. The position is responsible for the collecting, processing, balancing, and reimbursement of all client payments. We are looking for a detail oriented, self-reliant, team player who thrives in a fast paced environment. 

    Responsibilities

    • Makes daily payment changes for clients via email and communication from other departments.
    • Works closely with internal departments to resolve all payment issues.
    • Collects all appropriate fees from clients.
    • Reschedules fee payment dates with clients and extends payment programs when necessary.
    • Issues refunds and recovers negligent fees from clients.
    • Accurately updates company system regarding client’s payments and fees.
    • Meet departmental standards for quality, quantity and completion rate

    Qualifications

     

    • Excellent written and verbal communication skills
    • Working knowledge of Excel
    • Minimum 6 months-1 year office experience
    • Solid math skills
    • Demonstrates good judgment
    • Organized with the ability to prioritize tasks effectively
    • Ability to work individually and on a team
    • Ability to multitask
    • Proactive and enthusiastic

    Compensation- ~32-37K commensurate with experience

     

    A Little About Strategic:

     

    Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through our personalized, tailored approach that includes debt consolidation loans and credit card modification programs, Strategic Financial Solutions has successfully resolved more than $1 Billion in high interest consumer debt for over 100,000 clients.

     

    Strategic has been recognized numerous times for our culture and our high growth.  In 2015 and 2016 Strategic Financial Solutions was named to Crain’s New York Business Fast 50 Companies list that recognizes the fastest growing companies in New York City. In 2016 we were named to the prestigious Inc. 500 list as one of the top 500 fastest growing private companies in the United States.  In 2017 we were ranked 21st in the Best Companies to Work For in New York State program. Strategic has 3 state-of-the-art facilities, 2 in Manhattan and 1 in Buffalo, to house our rapidly growing family of over 600 associates. We proudly celebrated our 10th anniversary in June, 2017.

     

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