Strategic Financial Solutions

  • Technical Support Specialist (Buffalo,NY)

    Job Locations US-NY-Buffalo
    Category
    Information Technology
    Job ID
    2018-1101
  • Overview

    Are you looking to start your Information Technology career at an exciting and rapidly growing financial services company?

    Strategic Financial Solutions is looking for a motivated and dedicated individual to add to our IT team.

     

    Role Overview:

     

    The Technical Support team provides support to internal employees across multiple systems and offices. This role will analyze, diagnose and resolve end user incidents, which may range from simple troubleshooting to more complicated technical issues.  This person will provide accurate incident resolution and Service Request management, within SLA and create a positive customer support experience and builds strong relationships through communication, problem understanding, and timely resolutions.  This role will also assist in the deployment and support of IT Operations and Infrastructure initiatives.

     

    Responsibilities

    • Provide support for phone calls, emails, chat and tickets from end users regarding IT issues and queries.
    • Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA).
    • Competency in MS Office and Windows 7, 8, & 10 operating systems.
    • Manage Active Directory, Office 365, VoIP Phone System (8x8).
    • Troubleshooting of software and hardware issues on desktop and laptop computers.
    • PC setup and configuration using enterprise-based deployment tools.
    • User onboarding and off-boarding in Active Directory and other systems.
    • Troubleshooting of phone and email systems.
    • Support for printer setup and configuration.
    • Support of the corporate network and security systems.
    • Document and maintain the team’s standard operating procedures to ensure consistent, efficient, and accurate closing of common incidents and service requests.

    Qualifications

    • Highly self-motivated with a sharp attention to detail.
    • Excellent interpersonal skills including team building, oral, and written communication.
    • Demonstrated analytical and problem-solving skills.
    • Experience in relevant technologies.
    • Experience with Windows 365 and Active Directory
    • ~1 year of technical support experience preferred 

    Hours : 10am-7pm M-F

     

    Compensation: ~$40,000 annually

     

    About Strategic:

     

    Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through our personalized credit card modification program and our consumer lending products, Strategic has successfully resolved more than $1 Billion in high interest consumer debt for over 100,000 clients.

     

    Strategic has been recognized multiple times for our culture and our high growth.  In 2015 and 2016 Strategic Financial Solutions was named to Crain’s New York Business Fast 50 Companies list that recognizes the fastest growing companies in New York City. In 2017 we were recognized as one of the top 500 fastest growing private companies in the United States by Inc Magazine.  In 2017 we were ranked 21st Best Companies to Work for in New York State. Strategic has 3 state-of-the-art facilities, 2 in Manhattan and 1 in Buffalo to house our Family of over 800 and growing. We proudly celebrated our 11th anniversary in June 2018.

     

    What We Offer:

    • Employee acknowledgement programs such as Monday morning breakfasts and Wellness Wednesdays
    • Happy Hours
    • Participation in Strategic Dreams program which makes several employee’s dreams come true each quarter
    • Heavy emphasis on training and development through introductory and ongoing training as well as industry/professional training program

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