Strategic Financial Solutions

  • Help Desk Support L1 (Buffalo, NY)

    Job Locations US-NY-Buffalo
    Information Technology
    Job ID
  • Overview

    Help Desk Support L1


    Are you looking to start your Information Technology career at an exciting and rapidly growing financial services company?

    Strategic Financial Solutions is looking for a motivated and dedicated individual to add to our IT team.


    Role Overview:


    The Level 1 will provide first line technical support to internal employees. The candidate will require working with applications/infrastructure components to undertake analysis, diagnosis and resolution of end user incidents, which may range from simple diagnosis to more complicated technical issues. L1 analyst will have standard operating procedures to support majority of the incidents. L1 will work with other team member to setup new hire’s and help sales moves. Provide accurate Incident resolution and Service Request management, within SLA.




    • Provide support for phone calls, emails, chat and tickets from end users regarding IT issues and queries.
    • Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA).
    • Competency in MS Office Suite and Windows 7, 8, & 10 operating systems.
    • Manage Active Director, Office 365, Phone System 8 x 8
    • Level 1 troubleshooting of technical issues on PC and laptop computers.
    • Troubleshooting of phone and email systems.
    • PC setup and configuration using enterprise-based deployment tools.
    • User onboarding and off-boarding in Active Directory and other systems.
    • Support for printer setup and configuration.
    • Level 1 support of the corporate network and security systems.


    Required experience:

    • Bachelor's degree in Information Technology, Computer Science or a similar area of study.
    • Entry Level Position into a Help Desk Environment. 1 years’ experience required.
    • Good technical problem-solving skills with the ability to diagnose problems.



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