Help Desk Support L1
Are you looking to start your Information Technology career at an exciting and rapidly growing financial services company?
Strategic Financial Solutions is looking for a motivated and dedicated individual to add to our IT team.
The Level 1 will provide first line technical support to internal employees. The candidate will require working with applications/infrastructure components to undertake analysis, diagnosis and resolution of end user incidents, which may range from simple diagnosis to more complicated technical issues. L1 analyst will have standard operating procedures to support majority of the incidents. L1 will work with other team member to setup new hire’s and help sales moves. Provide accurate Incident resolution and Service Request management, within SLA.