Strategic Financial Solutions

Salesforce Business Analyst

US-NY-New York
Information Technology
Job ID


Are you someone that loves the action of a startup but the job security that you get when working with a 10-year-old company? Would you enjoy helping our team to work smarter and not harder by infusing technology into our processes?  Do you like working in an environment where people genuinely like each other and look forward celebrating key wins and successes? Do you long for a high growth, decisive, fast-decision-making culture?

If the answers to these questions were yes then you may have just found a company and culture that is a fit for you.

The Business Systems Analyst role will own the requirements gathering and documenting part of projects and system enhancements through the entire life cycle.  You will work with Project Managers, Technical Leads, Business Relationship Managers and other in a collaborative manner to help digitally transform our business processes.  If you are an aspiring Salesforce Solution Architect, we want to hear from you.


  • Self-starter who can work effectively individually and with project team members toward program objectives.
  • Partner with key stakeholders to understand business problems to assess and propose/design process and technology solutions
  • Lead or participate in major system design efforts and manage key deliverables
  • Document and evaluate business requirements to identify gaps, interdependencies and reconcile conflicts with proposed solutions
  • Advise key stakeholders on best practices in application configuration, security/permissions, workflow, customizations and data validation.
  • Collaborate on validation of solutions and participate in coordinating testing with end user community.
  • Analyze business requests and understand business requirements. Work with various technical staff members to determine possible solutions and communicate business and system impacts
  • Support BRMs on ongoing business operations and administrative support to users
  • Assist or lead Salesforce user training
  • Assist stakeholder write UAT scripts
  • Manage data quality, transformation, and migration into Salesforce



  • Bachelor’s degree required, preferably in Computer Science, IT or a business area discipline (i.e. accounting, investments, or marketing).
  • Minimum of 5 years of experience in business systems analysis, with 2-4 years of administration experience including *Community Cloud,* Service Cloud
  • Minimum SFDC certifications required: Certified Administrator.
  • Deep experience configuring Atlassian tools – Confluence and Jira
  • An understanding of web system technologies such as relational databases, server side programming, client side scripting, analytics, .NET, and mobile specific technologies.
  • Strong understanding of capabilities, and limitations and the ability to clearly communicate those to key stakeholders. *focus on Community Cloud strongly desired,*
  • 2 years of experience managing technical projects in a complex environment.
  • Strong organizational and analytical skills with attention to detail.
  • Excellent written, verbal and presentation skills.
  • Ability to accept and manage changing priorities and address issues quickly and professionally.


A Little About Strategic:

Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through our personalized, tailored approach that includes debt consolidation loans and credit card modification programs, Strategic Financial Solutions has successfully resolved more than $1 Billion in high interest consumer debt for over 100,000 clients.


Strategic has been recognized numerous times for our culture and our high growth.  In 2015 and 2016 Strategic Financial Solutions was named to Crain’s New York Business Fast 50 Companies list that recognizes the fastest growing companies in New York City. In 2016 we were named to the prestigious Inc. 500 list as one of the top 500 fastest growing private companies in the United States.  In 2017 we were ranked 21st in the Best Companies to Work For in New York State program. Strategic has 3 state-of-the-art facilities, 2 in Manhattan and 1 in Buffalo, to house our rapidly growing family of over 600 associates. We proudly celebrated our 10th anniversary in June, 2017.



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