Strategic Financial Solutions

Corporate Product Trainer

US-NY-Buffalo
Category
Customer Service/Support
Job ID
2017-1049

Overview

Is teaching and presenting your passion?  Do you love that “ah-ha” moment when someone finally gets it?  Do you have an exuberant amount of energy?

 

Strategic Financial Solutions just opened its newest office in Buffalo and we are looking for a dynamic Trainer and presenter to join our team.  This role requires high levels of enthusiasm, creativity and patience as this person will be responsible for creating and implementing dynamic and engaging training programs for new hires and tenured employees across multiple functions of our new and growing Buffalo operation. This person will work in collaboration with training teams in our New York city office, as well as leadership in Buffalo to establish and implement programs to provide our agents, whether customer service or other, the tools and information needed to be successful on our team. 

 

If you have a passion for driving and motivating customer service professionals, we would love to hear from you

 

Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Strategic Financial Solutions has successfully resolved more than $750 million in debt for over 100,000 clients. The company was recognized as an Inc. 500 company in 2016 as one of the fastest growing private companies in the United States. Strategic has grown by almost 400% since 2012.

Responsibilities

  • Delivers training programs to predominately new and tenured call center staff. Formal training is delivered in a classroom environment, hands-on is delivered on call center floor.
  • Identifies appropriate training methodologies based on audience learning styles. Training methodologies may include group lecture, role play, simulation exercises, self-study, on-the-job training, computer-based, etc.
  • Works with leadership and Ed Committee to identify training needs and to ensure course content, training methodologies and training materials meet those needs.
  • Works with other trainers and/or leadership to continually address gaps between learning objectives and learning outcomes
  • Adapts training content to meet the needs of assigned client classes and/or to improve the quality of existing content. May develop new training content based on client/CSR needs.
  • Administers tools to measure effectiveness of training programs. Makes recommendations based on these measurements to improve quality of training programs.
  • Handles program administration needs to include communications, scheduling, roster management, materials production, facilities coordination, participant tracking, etc.
  • Provides feedback and coaching to audience in one-on-one and group settings. Creates individual development plans based on feedback
  • As the Buffalo location builds out, will provide leadership to a team of trainers, training and then coaching them on training content throughout the organization.

Qualifications

  • College Degree (Bachelors / Masters preferred).
  • 4 years’ experience in customer service, call center, or related environment.
  • Demonstrated leadership ability.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Pleasant, friendly attitude, with an ability to adapt to change.
  • Strong listening skills, attention to detail, and decision-making skills.
  • Demonstrated ability to work in a fast-paced environment.

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