Strategic Financial Solutions

Negotiator

US-NY-New York
Category
Customer Service/Support
Job ID
2017-1031

Overview

Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through its personalized, tailored approach and proprietary credit card modification program, Strategic Financial Solutions has successfully resolved more than $750 million in debt for over 100,000 clients. In 2015 and 2016 Strategic Financial Solutions was named to Crain’s New York Business Fast 50 Companies list and most recently was ranked 21st in the Best Companies to Work For New York State program. In addition, The company was recognized as an Inc. 500 company in 2016 as one of the fastest growing private companies in the United States. Strategic has grown by almost 400% since 2012 and recently moved into its state-of-the-art headquarters in Midtown Manhattan to accommodate its 500 member team. The company celebrates its 10th anniversary in June, 2017.

 

More information can be found at http://stratfs.com

Responsibilities

Responsibilities:

  • Responsible for negotiating unsecured debt on behalf of consumers.
  • Demonstrate effective telephone and negotiation techniques.
  • Builds solid relationships with creditors, collection agencies and law firms.
  • Provide exceptional customer service and maintain a high level of integrity.
  • Responsible for hitting/exceeding team objectives and goals.
  • Track productivity and update manager on a daily, weekly, and monthly basis.
  • Works with customers in escalated and complex situations.
  • Develop efficient work methods to accomplish challenging work goals.

Qualifications

Requirements:

  • Bachelor’s Degree
  • Knowledge of Billing and Collections procedures
  • Knowledge in Accounts Receivable a plus
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service
  • Excellent written and verbal communication
  • Ability to prioritize and manage multiple responsibilities

Compensation: 17/hour + monthly bonuses

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