Strategic Financial Solutions

Learning and Development Assistant

US-NY-New York
Category
Human Resources
Job ID
2017-1023

Overview

Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through its personalized, tailored approach and proprietary credit card modification program, Strategic Financial Solutions has successfully resolved more than $750 million in debt for over 100,000 clients. In 2015 and 2016 Strategic Financial Solutions was named by Crain’s New York Business to its Fast 50 Companies list and most recently was ranked 21st in the Best Companies to Work For in New York State program. The company was also recognized as an Inc. 500 company in 2016 as one of the fastest growing private companies in the United States. Strategic has grown by almost 400% since 2012 and recently moved into its state-of-the-art headquarters in Midtown Manhattan to accommodate its 500 member team. The company celebrated its 10th anniversary in June, 2017.

 

 

Responsibilities

  • Assist in new hire training for Service Departments
  • Serve as trusted advisor for new hires
  • Serve as training support for departmental trainers (Guidance/ last min coverage)
  • Assist in development and delivery of impactful classroom training sessions in the area of soft skills development, organizational best practices, and customer service (some experience)
  • Work with LMS system (Cornerstone) to develop, administer, and continually enhance course content and system use
  • Schedule and coordinate training schedules and resources
  • Strong technical writing skills - Guides/SOPs/Process
  • Provide administrative support for training and HR department activities and presentations
  • Programs/Platforms: Cornerstone, Camtasia, ISpring

 

Qualifications

Qualifications:

  • Bachelor’s degree
  • 2 – 3 years’ experience in soft skills training development and presentation
  • Strong presentation skills

 

 Must haves:

  • Team Player
  • Flexibility
  • Ability to work independently and think outside box
  • Sense of humor

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