Strategic Financial Solutions

Assistant Client Services Manager

US-NY-New York
Category
Customer Service/Support
Job ID
2017-1021

Overview

The Company

Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through its personalized, tailored approach and proprietary credit card modification program, Strategic Financial Solutions has successfully resolved more than $750 million in debt for over 100,000 clients. In 2015 and 2016 Strategic Financial Solutions was named to Crain’s New York Business Fast 50 Companies list and most recently was ranked 21st in the Best Companies to Work For New York State program. In addition, The company was recognized as an Inc. 500 company in 2016 as one of the fastest growing private companies in the United States. Strategic has grown by almost 400% since 2012 and recently moved into its state-of-the-art headquarters in Midtown Manhattan to accommodate its 500 member team. The company celebrates its 10th anniversary in June, 2017.

 

More information can be found at http://stratfs.com

Responsibilities

Responsibilities:

  • Work with Senior Director of Client Services regarding daily operation of client service team to include staffing and scheduling of representatives
  • Train, coach, motivate and mentor client service representatives including monitoring of individual performance goals and results
  • Provide communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs, changes or actions
  • Conduct monthly 1:1 performance evaluation sessions with representatives
  • Improve systems and processes as necessary to ensure a positive customer experience
  • Assist Senior Director of Client Services with day-to-day responsibilities as necessary

Qualifications

Requirements:

  • Bachelor’s Degree in Business Administration or associated field
  • 3-5 years’ experience in a similar capacity with previous call center supervisory or team-lead designation
  • Knowledge of complex client servicing systems
  • Excellent verbal and written communication skills; strong customer focus and relationship building skills
  • Problem solving and analysis skills, demonstration of sound judgment
  • Ability to work flexible hours

Required education:

  • Bachelor's

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