Strategic Financial Solutions

Client Services- Legal Team

Job Locations US-NY-New York
Category
Customer Service/Support
Job ID
2017-1016

Overview

Are you passionate about helping clients? Do you like to provide support to other departments to drive results? Are you able to efficiently manage your time and multi-task under pressure?

If you answered yes to all these questions, consider yourself an ideal candidate for a Client Services - Legal Team Representative!

 

Overview:

The role of the Litigation Support Department is to act as the liaison between the Clients, Attorney Network and In-House Litigation Negotiation team. We review all legal documentation received into the department and ensure that all documentation is forwarded to the attorney network. In addition, the Litigation Support Department follows up on a consistent basis to ensure accounts are negotiated in a timely manner and updates are communicated to the client frequently.

The Litigation Support – Servicing Representative will be responsible for reviewing the client’s file and reaching out to the client to provide updates on a bi-weekly basis. This will include educating the client on the legal and negotiation process, resolving account issues, requesting additional funds for settlement, and obtaining settlement authorizations. In addition, the Litigation Servicing Representative will be responsible for processing Summons and Complaint tasks as outlined by department procedures. The ideal candidate must be comfortable handling escalated calls and working in a fast pace environment; will have exceptional organization and time management skills, work independently, will be able to handle a high volume of outbound calls.

 

Responsibilities

  • Reviewing account management system for updates on accounts in litigation status.
  • Provide support to clients via outbound phone calls or inbound phone calls regarding their litigated accounts. This includes providing initial lit strategy call upon receipt of summons and complaint, updates on negotiation status, requesting additional information pertaining to a settlement, resolving account issues, and educating client on department processes.
  • Assigning new legal files to the attorney network or in-house negotiation team.
  • Communicating with the attorney network and in-house negotiation team for updates on files that need attention
  • Ability to properly identify a client’s issue and provide first call resolution and/or determine the next course of action to resolve the client’s file in litigation status.
  • Participates in special projects as needed.

 

Qualifications

 

Competencies:

Excellent Listening/Communication Skills

Independent Worker

Able to De-escalate Client Issues

Strong Verbal/Written Communication Skills

Empathetic Towards Client’s concerns

Detail and Results Oriented

Able to thrive in a fast-pace environment

Strong work ethic

 

Salary: ~$36,000/yr, commensurate with experience

 

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