Are you passionate about helping clients? Do you like to provide support to other departments to drive results? Are you able to efficiently manage your time and multi-task under pressure?
If you answered yes to all these questions, consider yourself an ideal candidate for a Litigation Support Servicing Representative!
The role of the Litigation Support Department is to act as the liaison between the Clients, Attorney Network and In-House Litigation Negotiation team. We review all legal documentation received into the department and ensure that all documentation is forwarded to the attorney network. In addition, the Litigation Support Department follows up on a consistent basis to ensure accounts are negotiated in a timely manner and updates are communicated to the client frequently.
The Litigation Support – Servicing Representative will be responsible for reviewing the client’s file and reaching out to the client to provide updates on a bi-weekly basis. This will include educating the client on the legal and negotiation process, resolving account issues, requesting additional funds for settlement, and obtaining settlement authorizations. In addition, the Litigation Servicing Representative will be responsible for processing Summons and Complaint tasks as outlined by department procedures. The ideal candidate must be comfortable handling escalated calls and working in a fast pace environment; will have exceptional organization and time management skills, work independently, will be able to handle a high volume of outbound calls.
Excellent Listening/Communication Skills
Able to De-escalate Client Issues
Strong Verbal/Written Communication Skills
Empathetic Towards Client’s concerns
Detail and Results Oriented
Able to thrive in a fast-pace environment
Strong work ethic
Salary: ~$35,000/yr plus monthly bonus potential