Strategic Financial Solutions

Administrative Associate

US-NY-New York
Category
Administrative/Clerical
Job ID
2017-1016

Overview

The Company

Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through its personalized, tailored approach and proprietary credit card modification program, Strategic Financial Solutions has successfully resolved more than $750 million in debt for over 100,000 clients. In 2015 and 2016 Strategic Financial Solutions was named to Crain’s New York Business Fast 50 Companies list and most recently was ranked 21st in the Best Companies to Work For New York State program. In addition, The company was recognized as an Inc. 500 company in 2016 as one of the fastest growing private companies in the United States. Strategic has grown by almost 400% since 2012 and recently moved into its state-of-the-art headquarters in Midtown Manhattan to accommodate its 500 member team. The company celebrates its 10th anniversary in June, 2017.

 

More information can be found at http://stratfs.com

 

The role of the Administrative Associate is to act as the liaison between the Clients, Attorney Network and In-House Litigation Negotiation team. We review all legal documentation received into the department and ensure that all documentation is forwarded to the attorney network. In addition, the Litigation Support Department follows up on a consistent basis to ensure accounts are negotiated in a timely manner and updates are communicated to the client frequently.

 

Responsibilities

This person will be responsible for reviewing the client’s file and reaching out to the client to provide updates on a bi-weekly basis. This will include educating the client on the legal and negotiation process, resolving account issues, requesting additional funds for settlement, and obtaining settlement authorizations. In addition, the Administrative Associate will be responsible for processing Summons and Complaint tasks as outlined by department procedures. The ideal candidate must be comfortable handling escalated calls and working in a fast pace environment; will have exceptional organization and time management skills, work independently, will be able to handle a high volume of outbound calls. If you’re eager to learn and value working for a company with an amazing culture, then come join the team!

 

Great opportunity to begin to build a great corporate career and enjoy coming into work every day.

 

Responsibilities, include but not limited to:

  • Reviewing account management system for updates on accounts in litigation status.
  • Provide support to clients via outbound phone calls regarding their litigated accounts. This includes providing initial lit strategy call upon receipt of summons and complaint, updates on negotiation status, requesting additional information pertaining to a settlement, resolving account issues, and educating client on department processes.
  • Assigning new legal files to the attorney network or in-house negotiation team.
  • Communicating with the attorney network and in-house negotiation team for updates on files that need attention
  • Ability to properly identify a client’s issue and provide first call resolution and/or determine the next course of action to resolve the client’s file in litigation status.
  • Participates in special projects as needed.
  • Must be comfortable communicating with clients over the phone 

 

 

Qualifications

Excellent Listening/Communication Skills

Independent Worker

Able to De-escalate Client Issues

Strong Verbal/Written Communication Skills

Empathetic Towards Client’s concerns

Detail and Results Oriented

Able to thrive in a fast-paced environment

Strong work ethic

  • Bachelor's Degree Required
  • Salary: $32,000- $38,000.00/year depending on experience + monthly bonus potential

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