Strategic Financial Solutions

Account Associate

US-NY-New York
Category
Customer Service/Support
Job ID
2017-1015

Overview

The Company

Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through its personalized, tailored approach and proprietary credit card modification program, Strategic Financial Solutions has successfully resolved more than $750 million in debt for over 100,000 clients. In 2015 and 2016 Strategic Financial Solutions was named to Crain’s New York Business Fast 50 Companies list and most recently was ranked 21st in the Best Companies to Work For New York State program. In addition, The company was recognized as an Inc. 500 company in 2016 as one of the fastest growing private companies in the United States. Strategic has grown by almost 400% since 2012 and recently moved into its state-of-the-art headquarters in Midtown Manhattan to accommodate its 500 member team. The company celebrates its 10th anniversary in June, 2017.

 

More information can be found at http://stratfs.com

Responsibilities

Responsibilities:

  • Professionally handle incoming requests via phone from customer and ensure that issues are resolved both promptly and thoroughly.
  • Handle all customer requests and educate them on the service
  • Provide quality support in the areas of handling inquiries, troubleshooting, and account assistance
  • Look for innovative ways to better the product and improve the customer experience.

Qualifications

Skills/Qualifications:

  • Dedicated and career driven
  • Organized and diligent team-oriented individual
  • Highly developed integrity and commitment to customer satisfaction
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Pleasant, friendly attitude, with an ability to adapt to change.
  • Strong listening skills, attention to detail, and decision making skills.
  • Possess a strong work ethic, and willingness to work a flexible schedule as necessary
  • Excel in conversing with customers as well as willing to go above and beyond their day to day duties to really add value to a growing organization.

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