Strategic Financial Solutions

Client Services Representative

US-NY-New York
Category
Customer Service/Support
Job ID
2017-1010

Overview

Do you love working in a fast-paced environment that challenges you to do your best work? Would it make you feel good to help people who are experiencing tough financial times because of high-interest credit card debt? Do you like working in an environment where people genuinely like each other and look forward to celebrating company achievements?

 

If the answers to these questions were “Yes!” then you may have just found the company and culture you’ve been hoping for.

Strategic is looking for Client Service Representatives to join our family of highly motivated, fun-loving, challenge-seeking individuals who care for one another and for our clients. As customer service representative, you will listen and engage with our clients with an empathetic ear and shepherd them in their quest for financial freedom.

 

So, if you're an optimistic opportunist looking to jumpstart or develop your career in a fun, rapidly growing environment where you have an opportunity to learn and have career advancement, we want to hear from you.

Responsibilities

Our Client Service Representatives play a key position in ensuring our clients' success. Some of the aspects of this position are:

  • Professionally handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly.
  • Handle all client inquires, requests and thoroughly educate them on the service
  • Provide quality support in the areas of handling questions, troubleshooting, and account assistance
  • Provide First Call Resolution to clients
  • Work with other departments as client advocates to ensure resolution
  • Look for innovative ways to better the product and improve the customer experience
  • Provide innovative feedback to management to continue to better the department and processes…we want you to have a voice

 

Qualifications

  • College degree (Associates/Bachelors)
  • 1-3 years customer service experience preferred 
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Pleasant, friendly attitude, with an ability to adapt to change
  • Strong listening skills, attention to detail, and decision making skills
  • Professionalism a must
  • Excellent time management skills
  • Customer-centric focus
  • Compensation : ~$32,000-$38,000 plus monthly bonus potential

 

A Little About Strategic:

Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through our personalized credit card modification program and our consumer lending products, Strategic has successfully resolved more than $1 Billion in high interest consumer debt for over 100,000 clients. Strategic has been recognized multiple times for our culture and our high growth.  In 2015 and 2016 Strategic Financial Solutions was named to Crain’s New York Business Fast 50 Companies list that recognizes the fastest growing companies in New York City. In 2017 we were recognized as one of the top 500 fastest growing private companies in the United States by Inc Magazine.  In 2017 we were ranked 21st Best Companies to Work for in New York State. Strategic has 3 state-of-the-art facilities, 2 in Manhattan and 1 in Buffalo to house our family of over 600 and growing. We proudly celebrated our 10th anniversary in June 2017.

 

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