Strategic Financial Solutions

Client Services Representative

US-NY-New York
Category
Customer Service/Support
Job ID
2017-1010

Overview

Strategic Financial Solutions is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through its personalized, tailored approach and proprietary credit card modification program, Strategic Financial Solutions has successfully resolved more than $750 million in debt for over 100,000 clients. In 2015 and 2016 Strategic Financial Solutions was named to Crain’s New York Business Fast 50 Companies list and most recently was ranked 21st in the Best Companies to Work For New York State program. In addition, The company was recognized as an Inc. 500 company in 2016 as one of the fastest growing private companies in the United States. Strategic has grown by almost 400% since 2012 and recently moved into its state-of-the-art headquarters in Midtown Manhattan to accommodate its 500 member team. The company celebrates its 10th anniversary in June, 2017.

More information can be found at http://stratfs.com

Responsibilities

Are you looking for a position with serious growth potential?

We are a dynamic and rapidly growing consumer services company looking for a motivated and dedicated individual to add to our client service department on a full-time basis. This position will entail handling inbound and outbound customer related phone inquiries, entering detailed and accurate notes into our system and responding to email correspondence inquiries promptly and professionally.

Our ideal candidate would be an organized and a diligent team-oriented individual who excels in conversing with customers as well as someone willing to go above and beyond their day to day duties to really add value to a growing organization.

Responsibilities:

  • Professionally handle incoming requests via phone from customer and ensure that issues are resolved both promptly and thoroughly.
  • Handle all customer requests and thoroughly educate them on the service
  • Provide quality support in the areas of handling inquiries, troubleshooting, and account assistance
  • Look for innovative ways to better the product and improve the customer experience

Qualifications

  • College degree (Associates/Bachelors)
  • 1-3 years customer service experience preferred 
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Pleasant, friendly attitude, with an ability to adapt to change
  • Strong listening skills, attention to detail, and decision making skills

Compensation - ~32-37K + monthly bonus potential

 

Want to know more about Strategic Financial Solutions? Check us out at http://stratfs.com

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